Product & Company
Chargepoint App iOS & Android for both US and Europe
Chargepoint is a leading electric vehicle manufacturer(EV) charging company that operates one of the world's largest networks, offering a comprehensive suite of hardware, software, and services for residential, commercial, and fleet customers. Chargepoint has 328 million charging sessions and helping drivers avoid more than 531 million gallons of. gasoline to date.
Business Requirement
Lift-and-Shift assignment to re-envision Chargepoint's flagship EV App Map Clustering approach, Onboarding SignUp and Login processes with Apple & Google.
Process
01. UX Research: Current State Analysis & Competitor/Landscape Analysis
02. UX Ideation & Wireframing
03. Stakeholder reviews with Apexon team, Chargepoint UX/UI team and Executive Leadership
04. Wireframe handoff to UI team, then to Development teams
Deliverables
Research findings, UX wireframes, and annotated user journey flows (happy paths and error states)
Stakeholders
Chargepoint UX/UI Leads, Development, Executive Leadership - Digital Delivery
Challenges & Solutions
Chargepoint had a very fast timeline for delivery of these features by June 10, 2025.
We successfully delivered in a very rapid environment. My team was able to absorb technical uncertainties early on (late disclosure of technical limitations) as well as absorb the extra feature additions and explorations to deliver ahead of schedule, to the approval of their UX/UI leads.
Station Clustering and Station Sites
One of the most challenging (and exciting!) aspects of the Chargepoint project was the need to re-envision the way clustering worked within the map. The goal was to eliminate significant overlapping of stations which made the user's experience difficult and the map hard to read because too many stations overlapped in certain areas where station density was high. I conducted research on Google Map's approach to zoom and marker density. We worked with the Apexon and Chargepoint dev teams to find a better solution to avoid significant overlapping to improve marker visibility by giving some "breathing room" between markers.
Site & Station Details UX Wireframes
In addition to a re-design of the current site and station detail screens, our team incorporated new features such as user reviews, photos, and amenities. Amenities was a large feature that intertwined with search and map functionality so our UX POV had to accommodate how these designs would impact and cascade into other areas of the app, including quick filters and advanced filters.
Apple & Google Account SignUp and Login
Chargepoint wanted to give their users a way to sign-up and login using Apple and Google. While the user flows were relatively straightforward, there were some nuances from the original Chargepoint signup and login that needed to remain in place.
